This article touches on the stress of shopping
and what retailers are doing to increase the amount of impulse shopping of
consumers. Evidence suggests, as
stated by the article, that the less comfortable shoppers are during their
shopping spree, the more money they are likely to spend. This is why they play the same songs
over and over and throw tons of ‘money-saving’ deals at us. Playing the music at high volumes
overstimulates us, augmenting chances of impulse purchases. Studies mentioned in the article even
include musical selection intended to increase tips in restaurants. The sense of olfaction is also visited,
stating that seasonal aromas connect shoppers with seasonal products. Other interesting marketing techniques mentioned
include the fact that supermarkets put bread and milk on opposite ends of the
store to increase distance traveled past non-essential items.
This article was very entertaining to read
because I could connect, as a consumer, to many of the ploys mentioned to be
used by retailers. At this point,
I haven’t gotten the chance to do much holiday shopping, but I will be playing
much closer attention to strategies used by stores as I do venture out to
purchase gifts for family and friends.
The article does not go into much detail regarding the biological
processes underlying the situation, but through this class, I could deduce that
many reward neurotransmitters are active whilst shopping in the conditions
aforementioned. As one of the oldest
senses in vertebrates, olfaction was mentioned to have significant effect on
our impulsiveness. I’m sure there
are many more articles noting how our senses can have underlying, subconscious
effects. Retailers are probably
also always looking for the latest research to increase sales, so while you’re
out making your last minute purchases, take a look at what type of techniques
retailers may employ urging you to buy their products.
I have never thought of this before, but now that I think about it, it all makes sense. I think that the mall forces the shopper into cognitive dissonance with all the overwhelming sensations. While on one hand the shopper does not want to spend too much money, the other is saying that with all these great deals and items, it would be foolish not to take advantage of them. This is a great example of how basic psychology effects our lives everyday in the "real world."
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